Your engineering desk, organised.
Keep every asset, maintenance schedule, complaint and vendor contract in one system. Response and closing times are tracked against the SLA, so nothing is left to memory.
Everything the engineering team tracks.
Asset register
Every chiller, pump, lift and DG set with a QR tag, specifications, warranty and full service history.
Planned maintenance
Set the schedule once. Work orders and checklists are created and assigned on time.
Complaint desk
Occupants raise complaints by QR code, app or email. Each one goes to the right technician.
SLA timers and escalation
Response and closing times for each priority. Overdue complaints move up to the next level.
Vendors and AMCs
Contracts, renewal dates and vendor performance against the agreed SLA.
Stock and spares
Stock levels, issue records and reorder alerts for consumables and critical spares.
From "AC not cooling" to closed, with every step recorded
Raised
The occupant scans the room QR code and reports the problem with a photo.
Assigned
It goes to the HVAC technician on shift, based on type and location.
Attended
The technician updates the status, spares used and notes from the phone.
Closed
The occupant confirms and rates the work. The history is saved against the asset.
Who uses Smart FM, and why
Facility and engineering heads
Fewer breakdowns, longer asset life and a clear list of what is due, overdue and done.
Technicians
One task list on the phone, with the asset's history and checklist at hand.
Admin and finance
Vendor performance, AMC renewals and spend in one place for budget reviews.
Bring your assets and complaints into one place.
Free trial. No card needed. We help you import your asset list.